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Integrations FAQ

Questions about connecting ReUp with other systems.

Dutchie Integration​

How do I connect Dutchie?​

  1. Get API credentials from Dutchie support
  2. Go to Settings > Integrations > Dutchie
  3. Enter credentials
  4. Test and activate

Full guide →

Why isn't my Dutchie sync working?​

Common causes:

  • Invalid API credentials
  • Dutchie API outage
  • Network issues
  • Rate limiting

Check Integrations > Dutchie > Logs for details.

How often does Dutchie sync?​

Configurable options:

  • Real-time (webhook)
  • Every 15 minutes
  • Hourly
  • Daily

Real-time requires Dutchie webhook setup.

Can I sync multiple Dutchie locations?​

Yes. Add each location separately in ReUp and map to the corresponding Dutchie Location ID.

METRC Integration​

Which states support METRC?​

We support METRC in:

  • California
  • Colorado
  • Michigan
  • Oregon
  • Massachusetts
  • Nevada
  • And more...

Full list →

How do I get METRC API credentials?​

  1. Log into your state METRC portal
  2. Go to Admin > Integrators
  3. Request API access for ReUp
  4. Note your User API Key

Does ReUp auto-report to METRC?​

Yes, when enabled. ReUp can auto-report:

  • Package creation
  • Adjustments
  • Transfers
  • Sales (if applicable)

What if METRC sync fails?​

Failed syncs are queued for retry:

  1. Check error logs
  2. Fix underlying issue
  3. Manual retry if needed
  4. Contact support if persistent

Fleetbase Integration​

What is Fleetbase?​

Fleetbase is a delivery management platform for:

  • Route optimization
  • Driver tracking
  • Proof of delivery
  • Fleet management

Do I need my own delivery drivers?​

Options:

  • Use your own drivers (managed via Fleetbase)
  • Connect with delivery services
  • Manual delivery without Fleetbase

How do I set up Fleetbase?​

  1. Create Fleetbase account
  2. Get API credentials
  3. Connect in ReUp settings
  4. Configure delivery zones

Full guide →

API Access​

Does ReUp have an API?​

Yes. RESTful API for:

  • Inventory management
  • Order operations
  • Product catalog
  • Reporting

API docs →

How do I get API access?​

  1. Contact support
  2. Request API credentials
  3. Review documentation
  4. Start integrating

Are there rate limits?​

Yes, based on your plan:

  • Free: 60 requests/minute
  • Pro: 300 requests/minute
  • Enterprise: Custom limits

Can I build custom integrations?​

Yes. Using the API you can:

  • Build custom dashboards
  • Integrate with other systems
  • Automate workflows
  • Create reports

General Integration Questions​

What integrations are planned?​

Planned integrations include:

  • Additional POS systems
  • Accounting software
  • Additional compliance systems
  • ERP systems

Contact us to request specific integrations.

Can you build custom integrations?​

For enterprise customers, we offer:

  • Custom integration development
  • API consulting
  • Integration support

Contact sales for details.

How do I disconnect an integration?​

  1. Go to Settings > Integrations
  2. Select the integration
  3. Click Disconnect
  4. Confirm disconnection

Note: Disconnecting stops sync but retains historical data.