Retailer Onboarding

Complete guide for cannabis retail dispensaries to get started with ReUp.

Overview

As a retailer on ReUp, you can:

• Sync inventory from your Dutchie POS in real-time
• Browse and order products from verified wholesalers
• Track orders and manage deliveries
• Maintain compliance with state regulations
• Analyze inventory performance and trends

Account Setup

1. Create Your Account

1. Contact sales@reup.com to request access
2. Complete the verification process (license verification)
3. Set up your login credentials
4. Enable two-factor authentication (recommended)

2. Configure Your Retail Locations

For each retail location:

1. Go to Settings > Locations
2. Click Add Location
3. Enter:
   • Location name
   • Street address
   • State license number
   • Contact information
4. Repeat for additional locations

3. Set Up Rooms

ReUp supports different inventory room types:

Room Type	Purpose
Sales Floor	Customer-facing inventory
Vault	Secure storage
Quarantine	Products pending inspection
Secret Menu	Special items (not publicly listed)

To configure rooms:

1. Go to Inventory > Room Configuration
2. Map your physical rooms to ReUp room types
3. Set capacity limits (optional)

Dutchie Integration

Connecting Your POS

1. Navigate to Integrations > Dutchie
2. Enter your Dutchie credentials:
   • API Key
   • Location ID(s)
3. Click Connect

Sync Configuration

Configure how inventory syncs:

• Sync Frequency: Real-time, hourly, or daily
• Sync Direction: Dutchie → ReUp (recommended for retailers)
• Conflict Resolution: How to handle discrepancies

Initial Sync

The first sync imports all your:

• Products and variants
• Current inventory levels
• Product categories
• Pricing information

Daily Operations

Morning Workflow (9 AM)

1. Run Morning Count: Verify opening inventory
2. Check Sync Status: Ensure overnight syncs completed
3. Review Alerts: Check low-stock and expiration alerts

Evening Workflow (4:30 PM)

1. Run Evening Analysis: Review day's sales
2. Generate Replenishment: Create suggested orders
3. Prepare for Tomorrow: Update inventory projections

Placing Orders

Browse Marketplace

1. Go to Marketplace > Browse Products
2. Filter by:
   • Product category
   • Wholesaler
   • Price range
   • Availability
3. Add items to cart

Submit Order

1. Review cart contents
2. Select delivery date/time
3. Choose payment terms
4. Submit order

Track Delivery

1. Go to Orders > Active Orders
2. View order status and ETA
3. Receive delivery notifications

Compliance

METRC Integration

For states requiring METRC compliance:

1. Go to Integrations > METRC
2. Enter your METRC API credentials
3. Enable automatic manifest generation
4. Configure package tracking

Audit Trail

All inventory movements are logged:

• Who made the change
• When it occurred
• What changed
• Supporting documentation

Access audit logs at Reports > Audit Trail

Support

• Email: support@reup.com
• Phone: 1-800-REUP-HELP
• In-App Chat: Click the help icon in the bottom right