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Billing FAQ

Questions about pricing, payments, and billing.

Pricing​

How much does ReUp cost?​

Contact our sales team at sales@reup.com for pricing. Pricing varies based on:

  • Number of locations
  • Transaction volume
  • Features required
  • Support level

Is there a setup fee?​

Setup fees may apply for:

  • Custom integrations
  • Data migration
  • Onsite training

Standard onboarding is included.

What payment methods do you accept?​

We accept:

  • Credit/Debit cards (Visa, Mastercard, Amex)
  • ACH bank transfer
  • Wire transfer (enterprise)

Is there a minimum contract?​

Contact sales for current contract terms. Month-to-month and annual options may be available.

Billing Cycle​

When am I billed?​

Billing occurs:

  • Monthly plans: On your subscription anniversary date
  • Annual plans: On the annual anniversary date

Can I change my plan?​

Yes. Contact support to:

  • Upgrade (prorated, immediate)
  • Downgrade (next billing cycle)
  • Add/remove locations

What happens if I exceed my plan limits?​

If you exceed limits:

  1. You'll be notified
  2. Service continues
  3. Overage charges may apply
  4. Consider upgrading your plan

Invoices & Receipts​

Where can I view my invoices?​

  1. Go to Settings > Billing
  2. Click Invoice History
  3. View or download invoices

Can I get a receipt for tax purposes?​

Yes. All invoices include:

  • Itemized charges
  • Tax information
  • Payment confirmation
  • Business details

How do I update my billing information?​

  1. Go to Settings > Billing
  2. Click Payment Method
  3. Update card or bank info
  4. Save changes

Payment Issues​

What if my payment fails?​

If payment fails:

  1. We'll notify you
  2. 3-day grace period
  3. Retry payment
  4. Service may be limited after grace period

Can I dispute a charge?​

To dispute a charge:

  1. Contact billing@reup.com
  2. Include invoice number
  3. Explain the dispute
  4. We'll investigate

How do I request a refund?​

Refund requests:

  1. Email billing@reup.com
  2. Include reason
  3. Reviewed within 5 business days
  4. Subject to refund policy

Order Payments​

How do retailers pay wholesalers?​

Payments between businesses are handled outside ReUp. ReUp tracks:

  • Payment terms
  • Invoice amounts
  • Payment status

Actual fund transfer is between parties.

What payment terms are available?​

Common terms:

  • COD (Cash on Delivery)
  • Net 15
  • Net 30
  • Prepaid

Terms are set by the wholesaler.

Does ReUp process payments?​

ReUp does not process B2B payments. We facilitate the transaction, but payment is handled directly between buyer and seller.

Cancellation​

How do I cancel my subscription?​

To cancel:

  1. Contact support@reup.com
  2. Request cancellation
  3. Confirm your identity
  4. Cancellation processed

What happens to my data when I cancel?​

Upon cancellation:

  • Access ends at billing period end
  • Data retained for 30 days
  • Export data before cancellation
  • Contact support for data deletion

Is there an early termination fee?​

Early termination may incur fees for:

  • Annual contracts cancelled early
  • Special promotional pricing

Review your contract terms.